ggcasino Privacy Policy

What This Policy Covers

Information We Collect

When you register for an account on ggcasino, we collect the personal information you provide during the sign-up process, including your full name, date of birth, email address, mobile number, and billing address in the Philippines. We also collect payment-related details such as your preferred PHP payment method and transaction history so we can process deposits and withdrawals accurately. During normal use of the platform — browsing New Games, placing Sports wagers, or accessing High Roller tables — we automatically collect device and usage data such as your IP address, browser type, operating system, and session activity. This data helps us keep the platform running smoothly, detect unusual activity, and improve the overall experience. We do not collect sensitive personal information beyond what is needed to verify your identity and comply with Philippine regulatory requirements.

How We Use Your Information

The personal data we hold is used primarily to operate and maintain your ggcasino account, process PHP transactions, and deliver the entertainment features available on the platform. We use your contact details to send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts — these communications are essential and cannot be opted out of while your account is active. We may use aggregated, anonymised usage data to analyse platform performance and understand which features are most useful to Filipino players. If you have opted in to marketing communications at the time of registration, we may send you updates about new features, sports events, or platform news via the contact details you provided. You can update your communication preferences at any time from within your account dashboard.

Cookies and Tracking Technologies

ggcasino uses cookies and similar technologies to make the platform function correctly and to remember your session preferences between visits. Essential cookies are required for login sessions, security tokens, and platform navigation — these cannot be disabled without preventing the platform from working properly. We also use analytics cookies to collect anonymised data about how pages are used, which helps us improve load times and user experience across mobile and desktop devices. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the performance of platform features. We do not use cookies to serve third-party advertising or to track your activity across websites outside of ggcasino.club.

Sharing of Personal Data

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. In limited circumstances, we may share your data with trusted service providers who assist us in operating the platform — for example, payment processors who handle PHP transactions on our behalf or identity verification partners who help us meet our regulatory obligations in the Philippines. Any third party that receives your data is required to handle it in accordance with strict confidentiality obligations and applicable Philippine data protection law. We may also disclose personal information where required to do so by law, court order, or legitimate request from a Philippine government authority. Outside of these specific circumstances, your data remains within the ggcasino platform environment.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory, and operational obligations. Philippine regulations governing online entertainment platforms may require us to retain certain records — including transaction histories and identity verification documents — for a defined minimum period even after account closure. When data is no longer needed and no legal obligation requires its retention, we securely delete or anonymise it in accordance with our internal data management procedures. You may request details about how long specific categories of your data are retained by contacting support through the channels available in your account dashboard.

Your Rights as a Data Subject

As a Filipino player and data subject under the Philippine Data Privacy Act, you have the right to know what personal data we hold about you, to access a copy of that data, and to request corrections if any information is inaccurate or out of date. You also have the right to request the deletion of your personal data in circumstances where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention requirements. If you believe your data has been processed in a manner that violates your rights, you have the right to file a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please log in to your ggcasino account and use the support channel available in your dashboard. We will respond to all valid data subject requests within the timeframe required by Philippine law.

Security Measures

We apply industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the ggcasino platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel only. We regularly review and update our security practices to address emerging threats and to maintain the integrity of the platform for all Filipino members. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. You can contribute to the security of your account by using a strong, unique password and by logging out of shared devices after each session.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable Philippine law, or improvements to our data handling practices. When we make material changes, the "Last updated" date at the top of this page will be revised and we will take reasonable steps to notify active members of significant updates. Your continued use of the ggcasino platform after any revision constitutes your acknowledgement of the updated policy. We encourage you to review this page periodically so you are always informed about how your data is being handled. If you have questions about any aspect of this policy, the FAQ page is a good starting point, and our support team is available through your account dashboard.